Technical Account Manager

Role Overview:

Our client is seeking a Technical Account Manager with strong commercial acumen and technical expertise in enterprise technology solutions. This hybrid role blends hands-on technical delivery with responsibility for revenue growth across a portfolio of clients.

The position spans the full customer lifecycle-from solution design and deployment through to renewals and expansion strategies-requiring someone who can bridge technical capability with business outcomes.

Key Responsibilities:

Technical:

• Lead the full technical lifecycle of complex solution deployments (focus on on-premise environments).

• Act as the primary technical contact for key client accounts.

• Deliver workshops, reviews, and solution deep-dives to ensure clients maximise value.

• Support integration, design, and implementation activities for enterprise-grade platforms.

Commercial:

• Manage revenue within assigned accounts, ensuring strong renewals, upsell, and expansion performance.

• Identify and progress cross-sell opportunities across related solutions and services.

• Partner with sales teams on account strategy, forecasting, and pipeline development.

• Provide input to RFPs/RFIs, balancing technical and commercial requirements.

• Build and maintain strong stakeholder relationships, including procurement functions.

Experience Ideally Required for this Role:

Essential:

• 5-10 years'' experience in technical account management, solution engineering, or sales engineering.

• Proven success delivering enterprise-grade solutions in on-premises environments.

• Strong track record of driving renewals and commercial growth in client-facing roles.

• Excellent communication, relationship management, and negotiation skills.

• Flexibility to travel frequently within the UK (up to 70%).

Advantageous:

• Experience working with clients in regulated or public sector environments.

• Familiarity with structured procurement frameworks.

• Relevant technical certifications in enterprise solutions.

• Experience contributing to successful RFP or large-scale bid responses.

• Background spanning both pre-sales and post-sales activities.

Benefits Include:

• 25 days'' annual leave

• Discretionary performance-based bonus (post-probation)

• Defined Contribution Pension (up to 4% employee, up to 8.5% employer)

• Permanent Health Insurance

• Group Life Assurance

• Flexible benefits allowance (e.g., dental insurance, healthcare cash plan, gym membership, holiday buy/sell, travel insurance)

• Private Medical Insurance

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