Technical Account Manager

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Technical Account Manager

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Check Point SoftwareWhy Join Us?Check Point is seeking an experienced Technical Account Manager to join our rapidly expanding Secure Service Edge business.You will be responsible for end-to-end management of Secure Service Edge projects, from technical POCs, through onboarding and ongoing, primarily focused on implementation, product adoption and training while managing technical relationships with our customers.About the Security Service Edge (Perimeter 81) - Perimeter 81, recently acquired by Check Point, is a networking and network security leader that aims to deliver the premier SASE platform in the market. We are redefining the way businesses connect in the age of cloud and remote work with an innovative approach that combines cloud and on-device protection. We have over 200 employees with offices in New York, Los Angeles and Tel Aviv offering a global and multicultural work environment. Perimeter 81 is growing fast and looking for extraordinary team members to help us support our fast-growing customer base of more than 3,000 customers, including leading businesses of all sizes and industries.This is a remote position.Key ResponsibilitiesOwn the implementation, adoption and long-term technical relationship with our growing customer base, from onboarding to ongoing engagement.Interact closely with Sales, Product, Support and RandD teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.Serve as the primary technical liaison with Channel Managers, Partners and MSPs.QualificationsAt least 10 years of experience as a Technical Account Manager/Customer Success Engineer or similar roles (T2-T3), Professional Services/Technical Project Management for networking-related solutions (Cyber Security, Firewalls, VPN, networking, etc.) OR +5 years of a strong technical background with a deep understanding of cybersecurity, network security, Secure Service Edge, or SASE solutionsAbility to interact effectively and communicate technical concepts to technical and nontechnical personnelProvide guidance on technical and strategic aspects of customer engagementsStrong problem-solving skills and a solid technical orientation to resolve issuesProvide technical expertise and support during onboarding and ongoing processesIndependent and self-motivated, proactive approach while owning end-to-end processesWork closely with product management and engineering teams to relay customer feedback and influence product developmentAttention to detail, highly organized, with a focus on quality of resultsKnowledge in cyber security, networking, firewalls, Linux systems, utilities, and scripting is advantageousExperience in matrix management and cross-functional collaborationInternational experience is preferredStrong technical acumen with the ability to understand and communicate complex technical conceptsExperience presenting products and solutionsSalesforce experience and knowledge of Secure Service Edge/SASE are advantagesExcellent interpersonal and communication skillsAbility to travel as requiredProficiency in multiple languages is ..... full job details .....