Tech Support Engineer

SQL, Linux, PHP/WordPress, HTML, CSS, eCommerce, API''s, AWS, DNS. Take ownership of complex technical issues while mentoring and supporting other engineers. Ongoing career development and training opportunities in a supportive team. This role offers the opportunity to own technical investigations, manage critical support issues, improve support processes and use AI tools to enhance service delivery. As Technical Support Engineer, you''ll work closely with clients and internal teams to create solutions, manage incidents and continually improve how support is delivered. Based within an experienced team, you''ll be given the autonomy to make an impact while continuing to develop your technical expertise. 2 days per month in either their Bristol or London offices. What experience you''ll need to apply Commercial experience working as a Technical Support Engineer within a digital agency or multi-client eCommerce environment. Strong SQL skills and experience investigating data-related issues. Experience troubleshooting web platforms, APIs, integrations and eCommerce systems. Working knowledge of Linux and command-line tools. Understanding of PHP, HTML, CSS and core web technologies. Knowledge of HTTP, SSL/TLS and DNS. Experience working within ticket management or service desk systems. Confidence using AI tools to support diagnosis, documentation and workflow improvements. Experience producing accurate technical documentation and knowledge base content. Exposure to Shopify, ..... full job details .....