Team Manager - Workforce Management

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireTeam Manager - Workforce ManagementOur Mission We''re on a mission to be a force for good in lending. Throughout our almost 30-year history, we''ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK''s Best Workplaces list. Hear from our team about what it''s like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You''ll DoLead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department''s core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. ..... full job details .....