Team Manager, Tenant Engagement

Job Title: Interim Team Manager, Tenant EngagementLocation: DudleyJob PurposeLead all resident engagement activities, co-design, consultation and scrutiny initiatives to ensure residents influence decision-making at all levels.You will build strong relationships with residents and key stakeholders to ensure compliance with relevant regulatory standards, particularly the Transparency, Influence and Accountability standard.Develop and deliver Dudley''s Resident Engagement Strategy, ensuring resident feedback leads to measurable improvements to service design and delivery.Develop innovative engagement methods to reach seldom-heard voices across Dudley Council homes.Champion meaningfully resident engagement across the Housing and Assets group, ensuring the tenant voice is reflected across the breadth of services delivered.Qualification and ExperienceExtensive experience in resident engagement, scrutiny and co-design within social housing or a similar regulated sectorHolds/working towards/prepared to undertake CIH Level 5 QualificationExperience of developing and delivering a Resident Engagement Strategy to ensure tenants and resident are given a wide range of opportunities to influence service delivery and designExpertise in implementing the Transparency, Influence and Accountability StandardExperience of managing budgets, performance and risk in the delivery of operational servicesCommitment to ensuring high levels of probity, transparency and governance/standards in public ..... full job details .....