Team Manager - Telemarketing

Our client, who is very passionate about bringing the best service to their customers and clients, who also take pride in providing the best supportive and nurturing working environment for the team, are recruiting for a Team Manager whose values align to join the business.

To be considered for the role, you must have previous experience in managing a sales-based team and driving business to meet performance targets, whilst maintaining excellence in client and customer service. You must be driven proactive and make sure all team members are supported with training and development in the role.

Duties and Responsibilities

• Day to day team management, being point of contact for general needs and requests of team
• Motivate and support team members through regular communication and feedback.
• Deliver training and coaching sessions to support personal development.
• Build strong client partnerships, ensuring regular and effective communication.
• Build and manage pipelines, ensuring consistent client contact and retention.
• Take ownership of team KPIs and targets.
• Monitor and enforce compliance to company policies and procedures
• Deal with escalations, finding solutions and resolutions
• Monitor campaigns to exceed expectations, making continual progress and implementing solutions for improvement where needed.

Skills and Experience

• Has experience managing teams and achieving performance targets.
• Thrives in a fast-paced, client-focused sales environment.
• Demonstrates strong communication and interpersonal skills.
• Shows initiative, motivation, and a positive, solution-driven attitude.
• Is committed to personal development and progression.

Working Hours

• Monday to Friday (Flexitime around core hours available)
• 8.30am – 5.30pm Monday to Thursday
• 8.30am – 3pm Friday

Salary and Reward

• £31,000 basic + OTE
• (£12-15k OTE year one, £20k - £25k onward – Uncapped)
• Flexitime.
• Regular Incentives & Rewards.
• Subsidised Gym Membership.
• Free Lunch Friday.
• Dress Down.
• Pool Table.