Team Manager

Who are Diligenta?Diligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients operations. A business that has been described as ''home'' by existing employees, we drive a culture that is founded on positive change and development.andnbsp;Summary of the role: We re expanding our leadership team and have several exciting opportunities for Team Managers within our Phoenix Standard Life Account in Edinburgh. As a Team Manager, you''ll play a pivotal role in coaching, motivating, and inspiring our Customer Operations Representatives to deliver outstanding service to our customers. This is more than just a managerial role; its about empowering your team to succeed while driving continuous improvement and ensuring we meet our operational goals. Please note, as this is a people leadership role the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership Step Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation. Benefits: 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work ..... full job details .....