Team Manager

Who are Diligenta?Diligenta''s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients'' operations. A business that has been described as ''home'' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role: We''re expanding our leadership team and have several exciting opportunities for Team Managers within our Phoenix Standard Life Account in Edinburgh. As a Team Manager, you''ll play a pivotal role in coaching, motivating, and inspiring our Customer Operations Representatives to deliver outstanding service to our customers. This is more than just a managerial role; it''s about empowering your team to succeed while driving continuous improvement and ensuring we meet our operational goals.Benefits:33 days including Bank HolidaysEligibility for an annual discretionary bonus schemePersonal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goodsCycle to Work Scheme and Interest free Season Ticket loansA companywide Wellbeing programme, including an Employee Assistance Programme and other ..... full job details .....