Team Manager – Platform Operations

Overview

Team Manager – Platform Operations

– EdinburghHybrid

£Competitive + excellent benefits + career progressionAre you an experienced people manager with a background in financial services? Do you thrive on managing people, driving process improvements, and ensuring excellent client service?We’re looking for a

Team Manager

to lead one of FNZ’s Operations teams, managing day-to-day service delivery across corporate and retail clients while ensuring accuracy, compliance, and operational excellence.Responsibilities

What you’ll be doing:In this role, you’ll provide leadership and hands-on management to your team, overseeing daily operations, risk management, and client service delivery. You’ll also play a key role in shaping change initiatives, ensuring that transformation and process improvements are delivered effectively.Leading, inspiring, and developing your team to deliver consistent, high-quality serviceManaging daily operations and ensuring compliance with regulatory and client requirementsDriving performance through MI, KPIs, and SLA monitoringOverseeing operational controls, error management, and risk reporting within your teamSupporting and implementing change programmes, including operational transformation initiativesActing as a key contact for clients, custodians, regulators, and third parties on service standards, risk, and changeManaging governance reporting, audits, and client meetings as requiredEmbedding a culture of collaboration, accountability, and continuous improvementCoaching, training, and developing your team to achieve clear career progression pathsWhat we’re looking for

You’ll be a confident leader with strong operational knowledge and experience within the financial services industry. You’ll combine technical expertise with excellent people management skills, ensuring your team is motivated, compliant, and consistently delivering for FNZ’s clients.Key skills and attributes:Significant experience in financial services (wealth management / platform operations desirable, but not essential)Proven track record in people management and people leadershipStrong knowledge of client service and asset servicing deliveryDeep understanding of operational risk, compliance, and governance frameworksExperience in managing change and delivering process improvementsExcellent communication and stakeholder management skillsKnowledge of FCA regulations, including CASS, COBS, COLL, and SYSCThis role is part of the FCA Overseers Regime, requiring the successful candidate to implement and maintain a robust regulatory regime in line with FCA guidelines, ensuring operational excellence and adherence to all relevant standards as set out by the FNZ Overseers criteria. You will be required to:Supervise daily operations to ensure efficiency and productivity.Develop and implement policies and procedures to maintain high standards.Monitor performance metrics and drive continuous improvement.Train, mentor, and evaluate staff to foster a high-performing team.Qualifications

Specific Exams Required: Candidates must have completed or be working towards the relevant professional qualificationsAchievement Timeline: Candidates must achieve the required certifications within an agreed period of employment.Why join FNZ?

At FNZ, you’ll be part of a fast-growing, global FinTech business where your leadership makes a real impact.We offer:Competitive salaryHybrid and flexible working optionsPrivate health and life insurance, plus other benefitsFully funded training and development opportunitiesPaid parental and volunteer leaveCareer progression based on impact, not tenureGlobal career opportunities across FNZ offices worldwideA collaborative, open, and supportive cultureReady to lead a high-performing operations team in a fast-paced FinTech environment?Apply now to become a

Team Manager

at FNZ.#LI-CW1About FNZFNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA).Together with our customers, we help over 26 million people from all wealth segments to invest in their ..... full job details .....