Team Manager Customer Services (Complaints and FOIs)

Team Manager - Customer Services (Complaints and Information Governance)Client: Local Authority Rate: 450 per day (Umbrella)Duration: 3 months Working Hours: Monday to Friday, service operating 9am-5pmLocation: Hybrid working model, with a preference for onsite attendance two days per week (remote working may be considered)Start Date: ASAPAdecco is delighted to be recruiting on behalf of our public sector client for an experienced Team Manager - Customer Services (Complaints and Information Governance) to lead a specialist team responsible for complaints management and information governance activities. This is an excellent opportunity for a knowledgeable and confident professional to make an immediate impact within a complex organisational environment.The RoleAs Team Manager, you will provide leadership and operational oversight to a team of six professionals, ensuring the effective delivery of customer services, complaints handling, and information governance processes. You will work closely with stakeholders across the organisation, providing expert advice and guidance on statutory information rights and governance requirements.Key ResponsibilitiesLead, manage and support the Customer Services Team, overseeing workloads, priorities and performance.Ensure formal complaints are handled efficiently, fairly and within agreed timescales.Provide expert advice on: Freedom of Information (FOI)Environmental Information Regulations (EIR)Data ProtectionSubject Access Requests ..... full job details .....