Team Manager

An award-winning professional services firm is recruiting for a permanent Team Manager to join its new Complaints Operation and become part of the wider team. Staring mid July, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business. As a Team Manager you will:Work with a global, market-leading client within the Motor Finance sectorLead and motivate your team of Telephony and Complaint Administration HandlersAct as a brand ambassador for the business and its end client, delivering a high standard of service at all timesProduce Management Information reporting to analyse your team''s performanceAbout You We''re keen to speak with candidates who have proven experience managing Inbound Telephony within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes. You will be able to demonstrate:Previous team management experience within Financial ServicesStrong experience of managing Inbound TelephonyA passion for coaching and developing your teamA strong understanding of the industry and FCA regulationsManagement Information reporting and utilising data for performance management, including call adherence and service level agreementsAbility to use Excel for reporting and data analysisAbility to support and drive change to processes and working practicesAlignment with our core ..... full job details .....