https://jobs.co.uk/job/team-manager-cactus-search--444a364b-eb8b-47f5-a27d-f06f1a714690 RSS feed for Team Manager at Cactus Search. en-gb Sat, 12 Sep 2026 14:50:10 GMT https://jobs.co.uk/job/team-manager-cactus-search--444a364b-eb8b-47f5-a27d-f06f1a714690 https://jobs.co.uk/job/team-manager-cactus-search--444a364b-eb8b-47f5-a27d-f06f1a714690 Fri, 11 Sep 2026 11:50:02 GMT Location: West Midlands | Salary: £35000 per annum | Type: Permanent | We’re looking for an experienced Customer Service Team Manager to lead, coach and develop a team of Customer Service Advisors within a busy omni-channel contact centre. You’ll play a key role in driving high performance, improving customer satisfaction and creating a positive, motivated team environment. Key Responsibilities - Lead, coach and develop a team of Customer Service Advisors. - Drive performance against KPIs including CSAT, quality and productivity. - Conduct regular 1-to-1s, coaching sessions and performance reviews. - Manage attendance, performance and day-to-day employee relations. - Monitor live contact centre performance and respond to operational issues. - Identify training needs and support continuous improvement. - Create a positive, inclusive and high-performing team culture. - Work with wider Customer Experience teams to improve processes and customer journeys. About You - Proven experience managing, coaching and developing customer service teams. - Strong understanding of contact centre KPIs, reporting and performance management. - Confident having challenging conversations and providing honest, constructive feedback. - Passionate about delive... Permanent