Team Manager

The Assist Team Manager is responsible for the end-to-end delivery of operational advice service contracts managed by Auriga and is responsible for effectively managing individual and team performance. Responsibilities: Management: You will line manage a team of direct reports, including setting clear objectives aligned to corporate strategy, conducting performance reviews, dealing with HR issues, providing support, coaching and technical supervision.Identify training needs and provide opportunities for team members to develop their skills and knowledge Performance monitoring: Drive your teams individual and overall performance through monitoring, training, coaching and where needed the implementation of performance improvement plans. Resource Planning: Optimising resources in the Assist team, to ensure high quality, efficient and a cost-effective service. Effectively forecast the required FTE to achieve contractual requirements and assign tasks and monitor to ensure completed in a timely manner. Culture: Create a positive and engaging work environment that motivates team members to perform at their best Contract Management: Contract delivery and onboarding of advice service contracts held by Assist, ensuring SLA''s and KPI''s are achieved. To include stakeholder management and regular reporting on performance; Process Improvement and innovation: Identify and implement continuous improvements to process to ensure we are effective and efficient in our ..... full job details .....