https://jobs.co.uk/job/team-leader-tailored-care-operations-schneider-electric--a73cb44e-4a61-43c2-8009-d21f0d2d89c8 RSS feed for Team Leader - Tailored Care Operations at Schneider Electric. en-gb Sat, 10 Oct 2026 03:55:59 GMT https://jobs.co.uk/job/team-leader-tailored-care-operations-schneider-electric--a73cb44e-4a61-43c2-8009-d21f0d2d89c8 https://jobs.co.uk/job/team-leader-tailored-care-operations-schneider-electric--a73cb44e-4a61-43c2-8009-d21f0d2d89c8 Thu, 08 Oct 2026 23:00:00 GMT Location: Telford | Salary: Negotiable | Type: Permanent | Are you an experienced customer service leader who thrives on developing people, improving performance and building strong customer relationships? We''re looking for a Team Leader - Tailored Care Operations ( Manager I, Commercial Customer Care) to lead a multifunctional team supporting our strategic, VIP and Tailored Care customers. You''ll lead approximately 7-10 colleagues, ensuring our priority customers receive proactive, responsive and high-quality support. What will you do? You''ll combine people leadership, customer relationship management and operational excellence, taking ownership of team performance and the experience we deliver to key customers. You will: Lead, coach and develop a high-performing team of Account Managers, Order Support Specialists and Senior Specialists. Build a culture focused on customer excellence, accountability and continuous improvement. Oversee support for strategic customers, including orders, projects, escalations and service recovery. Act as a senior escalation point for complex customer and operational issues. Manage service levels, productivity, workloads and customer commitments. Use customer feedback and perfo... Permanent