Team Leader - Tailored Care Operations

Are you an experienced customer service leader who thrives on developing people, improving performance and building strong customer relationships? We''re looking for a Team Leader - Tailored Care Operations (Manager I, Commercial Customer Care) to lead a multifunctional team supporting our strategic, VIP and Tailored Care customers. You''ll lead approximately 7-10 colleagues, ensuring our priority customers receive proactive, responsive and high-quality support. What will you do? You''ll combine people leadership, customer relationship management and operational excellence, taking ownership of team performance and the experience we deliver to key customers. You will: Lead, coach and develop a high-performing team of Account Managers, Order Support Specialists and Senior Specialists. Build a culture focused on customer excellence, accountability and continuous improvement. Oversee support for strategic customers, including orders, projects, escalations and service recovery. Act as a senior escalation point for complex customer and operational issues. Manage service levels, productivity, workloads and customer commitments. Use customer feedback and performance data to identify risks and improvement opportunities. Drive process improvements, digital adoption and new ways of working. Lead your team through operational and organisational change. Partner closely with Sales, Supply Chain, Logistics, Customer Experience and Commercial teams. What will make you successful? ..... full job details .....