Team Leader

Are you ready for the next step in your career?Do you want a role will develop you and support your progression within the Welfare to Work Industry?Consider the role of an Team Leader/ Adviser Manager at Reed in Partnership!In this role you would be responsible for managing two Employment Advisers as well as a reduced caseload of around 20-25 people. We are keen to aide your development within this role and you would get the opportunity to support with monthly meetings with the commissioner, creating action plans and supporting the development of your reports. Internal applications for this role close on 16/06/2026This role can be worked from the Harrogate or Selby office.On occasion, to meet business needs you may need to cover in either office. Your responsibilities would include:Acting as a part fee earner against agreed targetsConducting outreach activity and support Employment Advisers to gain attachments from outreach.Identifying skills gaps andco-ordinatingtraining needsRegular informal one-2-one reviews, provide input into the monthly CAR process, bi-annual reviews and Performance Development ReviewsCoaching of co-members by delegating responsibilitiesWeekly and Monthly checks of all KPI''sUtilisingManagement Information tools to monitor performance, trends and best practiceAssist the Operations Manager in preparing and delivering presentations at partner eventsMonitoring customer services and resolving basic/informal Member/Co-Member complaintsEscalating complaints ..... full job details .....