Team Leader Property Lettings

Team Leader Property Lettings£36,100 (in probation) rising to £38,000 + Car AllowancePeterborough, Shrewsbury AvenueFull-TimePermanentMonday - Friday Head Office - Shrewsbury Avenue, PeterboroughWe''re excited to offer a newly created opportunity for a talented and motivated Team Leader - Property Lettings to join Cross Keys Homes. This is your chance to step into a fresh role where you can truly make your mark, shaping how we deliver exceptional lettings services and ensuring customers have a smooth, positive journey into their new homes.At CKH, we''re committed to delivering high-quality homes and outstanding customer experiences. As our new Team Leader, you''ll guide a dedicated team and take ownership of delivering an efficient, customer-focused lettings service that supports our communities and strengthens our reputation.In this key leadership role, you will:Lead and motivate a diverse team, ensuring excellent customer service at every stage of the lettings journey.Manage the full lettings process - from vacancy management to allocations, garage lettings, and mutual exchanges.Minimise void periods and drive improvements in key-to-key times.Provide expert guidance on legislation, policies, and best practice.Oversee budget management, forecasting, and reporting.Produce high-quality performance reports and insights for senior management.Build strong relationships with internal teams, partner agencies, local authorities, and external stakeholders.Support customers requiring ..... full job details .....