Team Leader - Pre-Lit Motor

Location: LiverpoolWorking Hours: 35 hours per week, Monday-Friday (9:00am-5:00pm)Ready to Lead, Inspire and Deliver Excellence?We''re looking for a driven and dynamic Team Leader to join our Pre-Litigated Motor Claims team in Liverpool. This is your opportunity to step into a high-impact leadership role where you''ll shape performance, develop talented individuals, and deliver exceptional service to clients.If you thrive in a fast-paced environment, enjoy coaching others, and have strong motor claims expertise, we would love to hear from you.What You''ll Be DoingAs Team Leader, you will play a key role in leading a team of Claims Handlers and ensuring strong operational delivery. You will:Drive team performance, ensuring targets and operational measures are achievedDeliver a consistently high-quality service to clientsReview and allocate new claims based on complexity and valueEnsure adherence to client service protocolsIdentify training needs and support team developmentConduct regular one-to-one meetings to maximise performance and engagementSupport reporting, analysis, and continuous improvement initiativesYou will report to the Deputy Business Unit Director and work closely with other Team Leaders to share best practices and drive overall successWhat we''re looking forWe are looking for someone who combines technical expertise with strong leadership skills:Previous experience in a Team Leader or Deputy roleStrong technical knowledge of motor claimsExcellent analytical ..... full job details .....