Team Leader

Migrant Help have an exciting opportunity to recruit a Team Leader to join our team! Location: Dover Hybrid Contract: 9 month fixed term (with potential to be extended or made permanent) Salary: £35,753 About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Team Leader role: Part of the Eligibility Advice and Guidance Line (EAGL) team, the Team Leader is a rewarding and supportive role at Migrant Help. You will work consistently to ensure the continuous development of their advisers and ensure that the service is delivered according to procedures and processes which are accurate, professional, and consistent at all times. There is a responsibility to monitor the service in real time and react accordingly, and in a timely manner with emphasis on re-prioritisation of work as necessary. Key responsibilities of our Team Leader: Undertake department specific duties to ensure smooth running of the Helpline, including answering adviser s queries, monitoring relevant inboxes and reacting to changes in service demand, delegating work appropriately and ensuring delivery of service Assist advisers with complex safeguarding cases from our most vulnerable clients who have and are experiencing displacement, exploitation and ..... full job details .....