Team Leader

Retail Team Leader Showroom and Counter Location - Kirkwall Full-time - 37.5hrs As we continue to grow, we''re looking for a Retail Team Leader to support our showroom and counter operation and help bring out the best in our people.This is a hands-on leadership role for someone who leads from the front, sets high standards and takes pride in delivering an excellent customer experience every day.You''ll be a visible presence on the shop floor - coaching, supporting and motivating the team, while still rolling up your sleeves and getting stuck in. The role As Team Leader, you''ll balance people leadership with day-to-day operational responsibility, including: Leading, motivating and supporting the retail team on the showroom floor and counter Setting clear expectations and maintaining high standards of customer service Acting as a point of escalation for customer queries and issues Supporting the day-to-day running of the showroom, ensuring it is well-presented, stocked and safe Coaching team members through on-the-job guidance and feedback Supporting new starters with training and embedding the right behaviours Helping organise rotas, cover and priorities to keep things running smoothly Monitoring standards, accuracy and stock presentation Leading by example - serving customers, processing sales and supporting stock activity as required What we''re looking for We''re looking for a natural leader with the confidence to guide others and the humility to stay hands-on: ..... full job details .....