Team Leader

Service Delivery Team Leader Full-Time 37.5 Hours Per Week Monday-Friday Office BasedUp to £35,000 DOEReady to lead a team where your leadership genuinely makes a difference? We''re looking for an ambitious, people-focused Customer Service Team Leader who knows that great customer service starts with great people.This isn''t simply a role where you''ll monitor KPIs and manage a team. You''ll have the opportunity to coach, inspire and develop your people, create a positive team culture and make a real impact on both the customer experience and the wider business.You''ll be joining a growing, forward-thinking organisation that genuinely values its people, encourages development and gives its leaders the opportunity to make their mark.If you''re the kind of leader who gets satisfaction from seeing someone in your team grow, improve and succeed, this could be the opportunity you''ve been waiting for.What You''ll Be Doing You''ll take ownership of a dedicated Customer Service team, creating an environment where people feel supported, motivated and empowered to perform at their best.Your role will include: Leading, motivating and developing a team of Customer Service Advisors.Holding regular 1-2-1s, coaching sessions and performance conversations.Supporting your team to achieve and exceed KPIs, service levels and quality targets.Identifying individual strengths and development opportunities, helping your people reach their full potential.Supporting the onboarding, training and ..... full job details .....