Team Leader - HMO Property Management

Team Leader HMO Property Management Location: London - Office based role Working: Monday to Friday, 9:00am 5:00pm Salary: £35,000 - 38,000 DOE + bonus potential City Rooms is one of London''s leading HMO property management companies, providing high-quality shared accommodation across the capital. We are proud of our compliance standards, professionalism, and the quality of service we deliver to landlords and tenants alike. We are recruiting an experienced Team Leader to join our Property Management team. The Role Reporting directly to the Department Manager, you will oversee a portfolio of individual HMO properties acting as the operational backbone of the team and the first point of support for the team. Key Responsibilities Team Support and Coordination: First support for team, assisting with queries, workload balancing and operational clarity. KPI Monitoring: Track team performance, flag underperformance or risk areas, assisting with corrective actions and support. Case Support: Assist with high-risk complaints, tenant disputes, and sensitive issues, drafting responses and escalate recommendations, informing all relevant departments. Coaching and Onboarding: Providing coaching and practical guidance, flagging training needs to the department manager. Maintenance Coordination: Act as the link between teams within the property services department, such as but not limited to property management, maintenance, and cleaning team, whilst prioritising workloads and improving ..... full job details .....