Team Leader

Do you enjoy coaching and mentoring others on providing brilliant service to every customer? Are you looking for a job with line management opportunities, where you will be leading and inspiring colleagues to meet team goals? If so, we''d love you to apply for our Team Leader opportunity in our Motorhome and Motorbike insurance team.Summary of the role: In this role, you will be managing a team of up to 10 call centre agents who are all currently performing to a high standard! Some of your main responsibilities will be:Motivating, developing, and empowering a high-performing team of Call Centre Agents to deliver results and exceed targets.Driving daily success through smart call centre management: handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements.Coaching and mentoring your team. Celebrating top performers, supporting underperformers with improvement plans, and unlocking everyone''s full potential.Analysing performance metrics and using data-driven strategies to optimise productivity, improve service delivery, and meet KPIs.Ensuring every customer interaction is a great one with the ability to resolve escalations swiftly and accurately, whilst maintaining high levels of satisfaction.Collaborating with the wider business to shape sales strategies, identify new opportunities, and stay ahead of market trends.Recruiting top talent and making sure your team is always equipped with up-to-date knowledge and industry ..... full job details .....