Team Leader - Facilities Services

Job Purpose:The role supports the Facilities Services and Post Room Manager in delivering efficient, high-quality operational services across the head office and the Group''s regional locations. Key responsibilities include managing incoming and electronic mail, preparing client meeting rooms, maintaining service records, responding to internal Facilities requests, and liaising with Royal Mail and other service providers to resolve issues. The role also administers the Group''s purchase-to-pay (P2P) system to support the procurement of office supplies and services.Key Responsibilities:Mail and Service OperationsEnsure all incoming mail is processed and electronically distributed within agreed timelines and compliance standards.Maintain accurate daily service logs and spreadsheets.Monitor shared mailboxes, ensuring timely responses and appropriate email tracking (highlighting, assigning, completing, filing).Prepare monthly expenditure reports for the London and Chelmsford mailrooms for management review.Facilities and Office SupportAssist with onboarding new starters through access control administration, ensuring security protocols are followed.Support the Facilities Services and Post Room Manager with regional office postal redirections, equipment quotations, and arrangements for office moves or closures.Compile and maintain weekly personnel and duty rotas to ensure appropriate coverage.Participate in weekly service meetings to confirm meeting room setup ..... full job details .....