Team Leader - Customer Service

Team Leader Location: Newry (Granite Exchange) Northern Ireland Hybrid 50% WFH / 50% Onsite. We''re flexible on the days you chose to come to the office. Hours: Monday to Friday 09:00 - 18:00 and 40 hours per week Contract : Permanent Salary: £27135.99 Great Benefits including internal career progression Role Overview As a Customer Service Team Leader at Teleperformance, you''ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required. Duties: Ability to operate effectively in a fast-paced environment with constantly changing priorities Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals. Evaluate relevant performance reports (day/week/month) Spend 80% of your time coaching, developing and ..... full job details .....