Team Leader Customer Service

Team Leader Opportunity at Mercedes-Benz of DartfordHedin Automotive Mercedes Benz is seeking a passionate and skilled Team Leader to guide and develop a talented customer service team, ensuring the highest standards of customer care and professionalism. Based at our prestigious Dartford site, you''ll be pivotal in supporting our people, customers, and brand legacy.Role Overview - Team Leadership within a Premium Automotive DealershipAs Contact Centre Team Leader, you will oversee and coordinate the team, creating a positive, efficient and supportive working environment. Your leadership will inspire the team to exceed service targets while consistently upholding the high standards and reputation of the Mercedes-Benz brand.This role is ideal for an experienced, customer-focused leader who combines strong interpersonal skills with a results-driven mindset and a genuine passion for developing people.Reporting to the Group Head of Customer, you''ll lead, coach and motivate the Customer Contact Centre team to handle all customer enquiries and service bookings efficiently, accurately and with genuine care. You''ll play a key role in driving customer satisfaction, service performance and commercial success, ensuring every customer interaction reflects professionalism, warmth and excellence.Key Responsibilities - Leadership and Excellence in Customer ServiceLead, coach and develop a high-performing customer service team, promoting a culture of respect, teamwork, and continuous ..... full job details .....