Team Leader - Customer Communications

Team Leader - Customer CommunicationsLocation: Liverpool (hybrid/office-based)Salary: Starting from £34,917Hours: 35.75 per week, Monday-Friday (08:00-18:00)A well-established, purpose-driven organisation based in Liverpool is seeking a Team Leader - Customer Communications to join its growing customer operations function. This is an exciting opportunity to lead a high-performing team in a regulated environment, driving excellent customer outcomes across digital channels. Working within a supportive and people-focused culture, you will play a key role in shaping how customers are supported through modern communication platforms, ensuring every interaction is handled with care, empathy, and professionalism.The RoleAs a Team Leader, you will be responsible for managing and developing a team delivering customer service via digital channels such as email, app messaging, and other emerging platforms. You will ensure all customer interactions are resolved efficiently and to a high standard, balancing quality, productivity, and compliance.Main Responsibilities to Include:Leadership and People ManagementLead, motivate, and develop a high-performing customer communications teamProvide coaching, regular feedback, and structured performance managementConduct 1:1s, reviews, and development planningFoster a positive, engaged, and collaborative team cultureCustomer ExperienceEnsure all customer enquiries are managed end-to-endPromote a first-response resolution approachMaintain high ..... full job details .....