Team Leader - Block Management

About our clientOur client is a well-established property management business based in London, managing a growing portfolio of blocks and estates. They''ve built a strong reputation in the sector. They are seeking an experienced Team Leader who will offer dedicated support to property managers. The roleAs Team Leader, you''ll combine a smaller personal portfolio with day-to-day oversight of a team of Property Managers. You''ll be the first point of escalation for your team, provide guidance on technical and procedural matters, and help make sure SLAs and compliance standards are being met. You''ll report into senior management and play a genuine role in shaping how the wider department runs.What you''ll be doingManaging a smaller, more manageable portfolio of blocks and estatesSupporting your team with day-to-day queries, escalations and complaintsGuiding the team on compliance with relevant regulations and best practicesAttending client meetings alongside team members where neededOverseeing team cover, attendance and input into appraisalsReporting on team performance and SLA compliance to senior managementSkills and experienceEssentialStrong track record managing complex or challenging developmentsProven history of hitting SLAsConfident written communicatorComfortable giving guidance on technical property management mattersDesirablePrevious experience supervising or managing a teamWhy join themYou''ll be joining a business that''s invested heavily in its people, with a ..... full job details .....