Team Leader - Abuse and Industrial Disease

The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client''s SLA, while maintaining the commercial benefit to Keoghs. The Team Leader will also maintain a caseload of Abuse or Disease matters in addition to their management duties. Key ResponsibilitiesPlan and distribute workload across the team, paying appropriate attention to individual team member''s current capability, to ensure the timely and profitable completion of cases. Provide specific client briefs, implement Keogh''s policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards. Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Manage client finances, controlling FE/AFH/FHA costs, to ensure that work is delivered profitably and that cash flow is maximised. Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible Complete projects and process updates in order to improve current operating practices or to address specific client issues. To ensure compliance with the SRA Standards and Regulations Always ensure effective communication with the team To assist BUD/DBUD with ..... full job details .....