Temporary

Team Lead

Manpower UK

Manchester, M2 4PD

Up to £14.60 per hour

Posted: 18 August 2026 (Today)

Closing date: 16 September 2026

Ref: BBBH436980

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About the Role

Manpower UK seeks a Team Lead for a temporary assignment in Manchester, paying up to £14.60 per hour. Working 35 hours weekly, Monday to Friday between 7am and 6pm, you will manage a new desk for our client, Capgemini. Your duties include resolving first-line customer queries, escalating issues to the Operations Manager when necessary, and overseeing Advisor performance through monthly one-to-ones. You will also monitor calls, deliver constructive feedback, and perform quality checks to uphold correct procedures. Prior supervisory experience within a customer service setting is essential, alongside strong communication skills. This role suits a decisive individual who thrives on meeting delivery targets and developing others.

Customer Service Advisor Team Lead
Salary: £14.60 per hour
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini.

In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met.
What you''ll do

Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate
Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s
Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor
Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call
Day to day staff management of up to 15 Customer Service Advisors
Staff training, coaching and development of Customer Service Advisors
Daily / weekly / monthly reporting to Operations Managers
Completion of mid and end of year appraisal, ensuring these are completed in provided time scales

What you''ll bring

Understanding and experience of team dynamics
Flexible approach
Professional manner which represents Company''s values at all times
Enthusiastic and confident with a "can do" attitude
Team player with the ability to build relationships with both colleagues and external clients
Resilient and focused on delivering good levels of service through the team
High focus on innovation and automation resulting in increased efficiency

If you''re looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move.

Interested£ Apply today!

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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