Systems Support Specialist, IT Systems - London

Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. CoStar is included in the SandP 500 Index and the NASDAQ 100, and is on a mission to digitize the world’s real estate, empowering people to discover properties, insights and connections that improve their businesses and lives.We have been providing real estate information and online marketplaces for over 35 years, continually refining and innovating to deliver value to customers, employees and investors. CoStar delivers comprehensive data to support decision-making for professionals in the real estate industry.Learn more about CoStar.Responsibilities

Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software installed and maintained by the company.Participate in telephone support rotation providing support to users in offices across the Group via remote assistance tools.Assist in user account administration, including onboarding/offboarding and access control.Document problems and solutions in the Service Desk ticketing system.Maintain an inventory of IT assets and assist in lifecycle management.Contribute to knowledge base development for recurring issues and support documentation.Inform management of potential problems and identify problem trends.Install hardware and peripheral components such as monitors, keyboards, printers, etc.Install, configure, maintain and upgrade computer hardware and software.Provide videoconference administration and support as needed.Escalate complex problems to senior IT staff or specialized teams as needed.Undertake other duties and special projects as assigned.Qualifications

Bachelor’s Degree or equivalent experience.A track record of commitment to prior employers.Experience in a corporate IT or Service Desk role.Proficiency with Windows and macOS environments.Experience supporting Active Directory, Azure and Microsoft Office 365.Ability to manage multiple priorities in a fast-paced environment.Ability to lift/move equipment up to 20 kg.Additional languages are desirable (French, German, Spanish or Italian).O365 Administration experience.Basic understanding of networking concepts (TCP/IP, DNS).IT certifications (CompTIA A+, Network+, Microsoft MTA/MCSA, etc.).Experience supporting mobile devices such as iPads, iPhones, etc.What’s in it for you?

Working at CoStar Group means a culture of collaboration and innovation with an outstanding working environment in London or other UK hubs. Perks include full private medical cover, dental cover, Life Assurance, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and more.CoStar is committed to diversity and equality. We aim to recruit the person most suited to the job and welcome applications from people of all backgrounds. We particularly encourage applications from women, disabled individuals and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented in the industry.#CoStarEEO and application notes

We are an equal opportunity employer and value diversity in our workforce. Referrals may be considered, but all final hiring decisions are based on merit and fit for the ..... full job details .....