Systems Support Manager

Overview

Systems Support ManagerLocation: NewburyCompetitive salaryChurches Fire isa highly recognised, industry leading Fire and Security business and is growing rapidly. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the Country. Due to our expanding team and client base, we are now seeking a Systems Support Manager.Responsibilities

Manage and solely responsible for specialist software support (client facing portal, assessor application to conduct risk assessments), queries and issues for all internal staff and entire client base (existing and new business).Main contact for staff and clients for existing and new software packages.Manage and conduct existing/new client training sessions for the entire software package (client facing portal, assessor application to conduct risk assessments)Key contact for upcoming integration of project management tools and CRM systems, overseeing data importation and staff training on new processes.Daily/weekly/monthly/annual specialist SQL reporting – created and modified using Microsoft SQL programming language database, issued internally and for clients.Create bespoke reporting (Microsoft SQL – programming language) upon request from staff or clientsCreate bespoke (whitelabel) websites for new (or existing) customers using a combination of SQL programming and server management.Microsoft SQL database upkeep/monitoring – ensure smooth running of mission critical systems for the company, editing and amending the database where required.Primary IT contact (hardware and software) for office-based staff, employed and associate assessors and clients.Manage escalated IT issues (infrastructure, hardware and software) with IT support company.Manage company software services out of hours as/when required – server reboot/ maintenance.Manage IT equipment ordering process for all new starters (office and field based).Manage the setup of new and/or existing IT equipment for all staff (office and field based).Onboarding new staff – provide robust guidance and setup to ensure familiarisation with IT hardware/software provided, company IT policies and procedures.Oversee IT hardware, ensuring it is maintained, replaced where needed and ensuring an updated equipment log is always held.Manage health and safety E-learning platform Safety Media – manage new users, add/remove courses, create bespoke reporting for management, troubleshoot login issues for all staff.Requirements

Microsoft SQL server (required) for maintaining database, regular and bespoke reporting, data analysis. Proficient in SQL programming language, writing new queries/editing existing SQL queriesUnderstanding of Windows software packageMicrosoft office suite of apps and 365 admin, specifically Excel – understanding of macros, formulas. Able to write new macros/formulas, edit existingExperience of CRM systemsExperienced in setting up Windows PCsGeneral knowledge and understanding of IT hardwareApply now or contact the Recruitment Team on; 03330112328Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD ..... full job details .....