Systems Support

Job Description Job Title: Branch Systems Support Reporting to: Regional Operations Support No. of Reports: 0 Job Purpose: Work collaboratively with franchisees and branch managers to ensure that all IT systems are utilised effectively and efficiently and are in line with the standard operating model. Identify areas of best practice being utilised within branches re. systems usage, document accordingly, train into branches, and build into the operating model. Responsible for onboarding/training for new CSA/Ops colleagues re the effective use of systems and the principles of the commercial model. Liaise with the Head of Learning and Development and Franchise Support Team to ensure that all training material re systems use are up to date and in line with any software updates, and changes to the commercial model. Main Responsibilities and Objectives: Responsibilities and Objectives Keep updated a standard operating procedure manual for all systems Work with branch colleagues and branch managers to validate that systems use are in line with the standard operating procedure format Identify, document and train out best practice (which drive operational KPI''s and efficiencies) on systems use Liaise with IT re future systems development in line with the operational requirements of the business (TMS Steering Committee) Ensure that as software upgrades are rolled out - training is implemented accordingly to embed the relevant changes at an operational level One to one feedback ..... full job details .....