Systems Support Assistant

Our client is looking for a proactive and tech-savvy System Support Assistant to join our growing team. If you enjoy solving problems, helping people, and working with technology every day, this could be the perfect opportunity for you.In this role, you''ll be the friendly face behind our IT and systems support helping colleagues stay connected, productive, and confident with the tools they use. No two days are the same, and you''ll gain hands-on experience across a wide range of systems, software, and business technologies.Key Responsibilities: The successful candidate will:Providing first-line support for hardware, software, and system issuesAssisting staff with troubleshooting and technical queriesSetting up laptops, desktops, printers, and user accountsMonitoring systems and reporting any technical concernsSupporting software installations, updates, and maintenanceMaintaining accurate records of support requests and resolutionsHelping improve internal processes and user experienceWorking closely with the wider IT and operations teamsExperience and Skills Requirements:The job requires knowledge of:The General Insurance market, in respect of both Personal and Commercial insurance.Data Protection Act and the Consumer Credit Act.FCA Rules, particularly, those relating to Sales, Marketing and GDPR.The practical interpretation of the FCA''s Principles for business.The Law of Agency.The Company''s Complaints Procedure, The Financial Ombudsman''s Scheme and the Financial ..... full job details .....