Systems Operations Engineer

Systems Operation Engineer Norwich - Hybrid £45,000 - £50,000 + Holidays + Career progression + Short working week + Employee Discount Benefits + Great working Culture + Hybrid Working Are you a technically strong Systems and Operations Engineer looking to take ownership of mission-critical systems, acting as the technical authority across cloud, on-prem and front-end platforms in a 24/7 operational environment?This role sits at the heart of service reliability, where you will diagnose and resolve complex, high-impact incidents across applications, infrastructure and cloud services. Acting as the senior escalation point, you will lead third-line support activities, prevent recurring issues through root cause analysis, and support the delivery of always-on services.You will work across modern technologies including AWS, Azure, Linux, Windows, APIs and serverless platforms, collaborating closely with internal teams and external suppliers. Alongside hands-on technical problem-solving, you will mentor junior technicians, contribute to documentation, and help drive continuous improvement across systems and processes.This is a permanent role offering strong technical ownership, hybrid working, and the opportunity to make a real impact on critical services used nationwide.The Role:Act as the third-line escalation point for complex system and application issuesDiagnose, troubleshoot and resolve high-impact incidents across cloud and on-prem environmentsSupport 24/7 service delivery, ..... full job details .....