Systems - IT Support

Senior Associate - Systems (IT Support)Location: West London Salary: 27,500 per annum Contract: 12-Month Fixed-Term Contract Working Model: Fully Office-BasedOverviewWe are seeking a Senior Associate - Systems (IT Support) to join a busy banking environment on a 12-month FTC. This role will support the smooth running of the Systems function, providing first and second-line IT support to users across the business while liaising with offshore teams and third-party vendors.This is a great opportunity for someone with hands-on IT support experience looking to gain exposure within a structured and fast-paced organisation.Key ResponsibilitiesProvide L1/L2 IT support across desktop, applications, and network issuesSupport system administration tasks including software installation, patching, O365, antivirus updates, and user access issuesTroubleshoot and resolve issues relating to core banking applications and general IT systemsMonitor and manage network connectivity and infrastructure issuesProvide on-site and remote support to users across branchesConfigure and support VPN laptops and remote access solutionsManage network printers and liaise with external vendorsMaintain and update the IT asset registerSupport hardware troubleshooting, system backups, and configuration issuesAssist with audit, compliance, and vulnerability remediation (VA/PT closure)Manage and resolve tickets within agreed timelines (RMS system)Liaise with offshore support teams for issue resolutionMaintain ..... full job details .....