Systems and CRM Analyst

adi Group Services Systems and CRM Analyst Location Kings Norton, Birmingham About the Role As a Systems and CRM Analyst, you will manage and improve adi Group s CRM and wider business systems, ensuring data is accurate, reliable and used effectively across the business. You ll also provide reporting and insight to support sales performance and business decisions. Specifically, your key responsibilities will include: • Managing the day-to-day administration of Pipedrive CRM. • Maintaining high standards of CRM data accuracy and consistency. • Supporting users with system queries, training and guidance. • Developing CRM reports and dashboards to provide business insight. • Managing the adi referral system and monitoring performance. • Supporting lead generation and pipeline growth. • Producing regular CRM, referral and order intake reports. • Analysing data, identifying trends and highlighting areas for improvement. • Providing first-line support for CRM and other business systems. • Supporting system testing, upgrades and continuous improvement projects. About you We would like to hear from you if you have: • Experience within a CRM, systems, data analysis or business systems environment. • Experience managing or administering a CRM system, ideally Pipedrive. • Strong data management and analytical skills. • Experience producing reports, dashboards and management information. • Experience providing first-line systems support. • An understanding of system improvements, ..... full job details .....