Systems Analyst

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client, a leading organisation in the retail sector, is seeking a talented Systems Analyst to join their dynamic team at the Head Office. This temporary position is set for a duration of 9 months and offers an exciting opportunity to work in a fast-paced environment while supporting critical technology systems that enhance the experience for both customers and colleagues. Role: Senior Systems AnalystDuration: 9 Months Location: Welwyn Garden City (on site)Rate: 450 pd Umbrella Key Responsibilities:As a Systems Analyst, you will play a pivotal role in ensuring the seamless operation of technology platforms. Your responsibilities will include:Investigating and diagnosing reported technology issues.Collaborating with product, engineering, and infrastructure teams to resolve incidents.Identifying patterns and trends related to incidents and escalating them as necessary.Retaining ownership of issues while keeping stakeholders informed of progress.Publishing knowledge base articles for newly identified issues.Engaging with third-party vendors for event support.Providing meeting ..... full job details .....