System Support Technician - Tier 1

EMEA Systems Support Technician - Tier 1 Bracknell, Berkshire Spectra Logic is a great company that values your skills, providing a work environment that is challenging and meaningful, with a culture that is casual and friendly. Spectra Logic Corporation is a storage industry leader, providing innovative data storage solutions for almost 40 years. We design and manufacture robotic libraries utilizing tape and disk technology to meet the backup needs of our diverse customer base. We offer a casual work environment with ample opportunity to learn and grow within the company, whose HQ is located in beautiful Boulder, CO. Who''s on your team? Problem solvers. We have huge range of personalities with common traits, they love to solve problems, they enjoy learning, and they help each other. Most importantly, they are focused on helping our customers. We do work hard; we work together, and enjoy the challenges presented. While most of our Service Delivery Team are based in Colorado, we have a small group of very capable technical staff at our European Sales Office in Bracknell, Berkshire. The EMEA role includes the opportunity to visit our US office once a year for training and socializing with your peers. SUMMARY OF POSITION We are seeking a Tier 1 Systems Support Technician for our 24/7 Technical Support Department. Ideal candidate will thrive in a fast-paced environment while providing world-class customer service to resolve our customers'' technical issues over the phone. ..... full job details .....