System Engineer

Key Responsibilities: User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu. Expertise in MAC OS and Windows OS platforms Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced, dynamic global environment. Expertise on troubleshooting Mac devices, knowledge on troubleshooting windows devices. Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Google Apps Suite, Browsers, Salesforce, etc.). Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple and Dell), desktops (Dell), and corporate owned/BYOD mobile devices (IOS/Android) along with standard peripherals. TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally. Understanding and adhering to security policies and corporate best practices. Solve complex incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision. Partner with senior members of the team to learn new skills, ask for help, and escalate as needed. Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases Perform all tasks related to the day-to-day operations of several large implementations of Salesforce ..... full job details .....