System Analyst

Systems Analyst (ERP / Application Support)Location: Norwich (Hybrid, 3 days minimum on site)Salary: £ REED Technology are supporting a well-established organisation in their search for a Systems Analyst to join their Finance Systems team.This is a fantastic opportunity for someone with strong ERP application support experience to take ownership of a core business system, supporting users, resolving issues, and contributing to ongoing system development and improvement.The role is centred around Dynamics 365 (Finance and Operations), but experience with other large-scale ERP systems will also be considered.Key ResponsibilitiesProvide 2nd / 3rd line support for a core ERP system (Dynamics 365 FandO)Act as a key point of contact between end users, internal IT teams, and external support partnersInvestigate and resolve system issues, carrying out root cause analysis to prevent recurrenceManage and prioritise a queue of support tickets (approx. 10-15 per day)Carry out system configuration tasks (e.g. user setup, dimension changes)Support system upgrades, testing, and releasesWork proactively with the business to identify training needs and recurring issuesAssist in the development of reports and system documentationDeliver and support end-user training where requiredSkills and Experience RequiredProven experience in application or systems support (2nd line or above)Experience supporting a large ERP system (e.g. Dynamics 365, NetSuite, SAP, Oracle)Strong troubleshooting and ..... full job details .....