Switchboard Operator/Call Handler

Switchboard Operator/Call Handler - ASAP startLocation: Great YarmouthContract Length: 2 months initiallyWorking Pattern: Full Time, shift patterns (days and nights available)Hourly rate: Band 3, inside IR35Our client is seeking a dedicated and professional Switchboard Operator/Call Handler to join their Great Yarmouth site. This temporary position offers an excellent opportunity for individuals who thrive in a dynamic environment and are committed to delivering outstanding customer service.Key Responsibilities:The successful candidate will be responsible for providing a comprehensive telephone operator service for both external and internal incoming calls via an IT-based system. Key duties include:1. Efficiently handling incoming calls and directing them to the appropriate personnel while maintaining high standards of customer service.2. Displaying excellent interpersonal skills, with the ability to adjust communication styles to meet diverse caller needs, including managing calls from distressed individuals with professionalism and compassion.3. Adhering to quality assurance procedures for call handling.4. Responding promptly to various departmental alarms and coordinating emergency responses, including the Major Incident procedure.5. Assisting with the arrival of helicopter landings by informing relevant departments within designated timescales.6. Issuing pagers to staff and maintaining accurate databases of contact information and on-call rotas.7. Providing comprehensive ..... full job details .....