Switchboard Operator

Switchboard Operator Location: Olney, BuckinghamshireSalary: £25,000 £30,000 per annum, depending on experienceHours: Monday to Friday, 09 30Job Type: Full-time, office-based About the Role We are currently recruiting on behalf of our client for an experienced and highly confident Switchboard Operator to join their busy office-based team in Olney. This is a specialist telephone-based role where you will be responsible for managing a high volume of incoming calls and ensuring callers are quickly and accurately directed to the appropriate person or department. The successful candidate will be confident, professional and decisive, with the ability to establish the purpose of a call quickly and take control of conversations where necessary. This is an ideal opportunity for someone who thrives in a fast-paced environment and enjoys working in a role where speed, accuracy and excellent telephone skills are essential. Key Responsibilities Answer a high volume of incoming calls promptly and professionally. Establish the reason for each call quickly and efficiently. Direct callers to the correct person or department without unnecessary delay. Take concise and accurate messages when required. Manage a busy switchboard while maintaining a calm and professional manner. Use excellent judgement to determine how calls should be handled. Deal confidently and professionally with a range of callers, including challenging or demanding situations. Ensure callers receive a positive and ..... full job details .....