SWEDISH CARELINE ADVISOR

Careline Advisor - Swedish SpeakerLocation: Canary Wharf, LondonSalary: CompetitiveJob Type: Full-Time PermanentTeamJobs are recruiting for a fluent Swedish-speaking Careline Advisor to join a busy customer care team supporting a well-known international food and nutrition brand.This is a customer-focused role where you''ll be the first point of contact for consumers across the Nordic market, helping with product queries, complaints and general support.You''ll be speaking with customers across different contact channels, taking ownership of their queries and making sure they receive a friendly, empathetic and professional service from start to finish.What you''ll be doingResponding to customer queries and complaints in Swedish and EnglishSupporting consumers with questions relating to a range of food and nutrition productsTaking ownership of customer queries and following them through to resolutionProviding clear, helpful and empathetic responses across different communication channelsRecording accurate customer and case information on internal systemsWorking closely with colleagues and specialist teams to resolve more complex queriesFollowing established customer care, quality and data protection processesWorking towards agreed customer satisfaction, quality, productivity and accuracy targetsBuilding your product knowledge through ongoing training and developmentWhat we''re looking forWe''re looking for someone who genuinely enjoys helping people and can communicate ..... full job details .....