Supporter Stewardship Officer

As a Supporter Stewardship Officer, you''ll be the first point of contact for supporters, helping them feel valued, informed and inspired throughout their fundraising journey. This is an exciting opportunity to use your customer service expertise, communication skills and attention to detail to create meaningful experiences that encourage long-term support. As a Supporter Stewardship Officer, you''ll work closely with supporters, colleagues and fundraising teams to maximise engagement, provide excellent service and help generate vital income which supports care services, research and campaigning for people living with and affected by Motor Neurone Disease (MN). If you''re organised, people-focused and enjoy working in a collaborative environment, we''d love to hear from you. Joining us as a Supporter Stewardship Officer means helping supporters make a real difference while ensuring every interaction reflects the care and commitment of the MND Association. Main Responsibilities Deliver an excellent supporter experience across phone and email Build and maintain positive relationships with new and existing supporters Encourage repeat support by promoting appropriate fundraising activities and opportunities Provide guidance and information to supporters, ensuring enquiries are resolved effectively Signpost supporters to the most relevant teams within the MND Association Support stewardship journeys for supporters raising up to £500 Work collaboratively with colleagues to ..... full job details .....