https://jobs.co.uk/job/supporter-services-team-leader-focus-resourcing--e4f0d598-e94d-467b-9981-261fb11de235 RSS feed for Supporter Services Team Leader at Focus Resourcing. en-gb Thu, 09 Jul 2026 21:28:49 GMT https://jobs.co.uk/job/supporter-services-team-leader-focus-resourcing--e4f0d598-e94d-467b-9981-261fb11de235 https://jobs.co.uk/job/supporter-services-team-leader-focus-resourcing--e4f0d598-e94d-467b-9981-261fb11de235 Wed, 08 Jul 2026 23:00:00 GMT Location: North West London | Salary: Negotiable | Type: Contract | 12-Month Fixed-Term Contract Based: NW London/Hybrid working Are you an experienced customer service leader with a passion for delivering exceptional supporter experiences? Do you enjoy improving processes, leading high-performing teams and solving complex challenges? If so, we''d love to hear from you. We''re looking for a Supporter Services Team Leader (Engagement & Contact) to join our client''s fundraising team on a 12-month fixed-term contract . This is an exciting opportunity to lead a dedicated supporter contact team, ensuring every interaction reflects the organisation''s commitment to outstanding service while driving continuous improvement across supporter engagement. About the role As Team Leader, you''ll oversee the day-to-day delivery of supporter contact services, ensuring enquiries, complaints and supporter requests are managed efficiently, professionally and with empathy. You''ll lead and develop a small team, manage relationships with key stakeholders and third-party providers, and play a pivotal role in ensuring compliance with fundraising regulations, GDPR and best practice. This is a varied role where no two days are the same. From implementing new... Contract