https://jobs.co.uk/job/supporter-services-team-leader-focus-resourcing--4cd0fce7-274f-4c85-9add-424dd2f441b4 RSS feed for Supporter Services Team Leader at Focus Resourcing. en-gb Fri, 10 Jul 2026 17:54:47 GMT https://jobs.co.uk/job/supporter-services-team-leader-focus-resourcing--4cd0fce7-274f-4c85-9add-424dd2f441b4 https://jobs.co.uk/job/supporter-services-team-leader-focus-resourcing--4cd0fce7-274f-4c85-9add-424dd2f441b4 Fri, 10 Jul 2026 11:52:30 GMT Location: London | Salary: 10000-500000 Annual | Type: Contract | 12-Month Fixed-Term ContractBased: NW London/Hybrid workingAre you an experienced customer service leader with a passion for delivering exceptional supporter experiences? Do you enjoy improving processes, leading high-performing teams and solving complex challenges? If so, we''d love to hear from you.We''re looking for a Supporter Services Team Leader (Engagement and Contact) to join our client''s fundraising team on a 12-month fixed-term contract. This is an exciting opportunity to lead a dedicated supporter contact team, ensuring every interaction reflects the organisation''s commitment to outstanding service while driving continuous improvement across supporter engagement.About the roleAs Team Leader, you''ll oversee the day-to-day delivery of supporter contact services, ensuring enquiries, complaints and supporter requests are managed efficiently, professionally and with empathy. You''ll lead and develop a small team, manage relationships with key stakeholders and third-party providers, and play a pivotal role in ensuring compliance with fundraising regulations, GDPR and best practice.This is a varied role where no two days are the same. From implementing new processes and impr... Contract