https://jobs.co.uk/job/supporter-services-team-leader-engagement-and-contact-sue-ryder--5d42fdd4-6edc-412a-a8a7-83c8e42f472a RSS feed for Supporter Services Team Leader - Engagement and Contact at Sue Ryder. en-gb Wed, 10 Jun 2026 06:54:45 GMT https://jobs.co.uk/job/supporter-services-team-leader-engagement-and-contact-sue-ryder--5d42fdd4-6edc-412a-a8a7-83c8e42f472a https://jobs.co.uk/job/supporter-services-team-leader-engagement-and-contact-sue-ryder--5d42fdd4-6edc-412a-a8a7-83c8e42f472a Tue, 09 Jun 2026 11:53:10 GMT Location: London | Salary: 10000-500000 Annual | Type: Permanent | Be there when it matters. Are you passionate about delivering outstanding supporter experience and operational excellence? Sue Ryder is seeking a proactive and experienced Supporter Services Team Leader to join our dynamic team. If you have a strong background in customer service/supporter engagement, contact centre management and CRM record administration whilst managing a team, this is your chance to make a real impact. Supporting our Fundraising Directorate, you''ll play a vital role in ensuring complaints resolution and compliance, driving engagement and contact opportunities such as outbound calling and leading a team to success. You''ll work closely with the Supporter Services and Standards Manager to deliver strategic initiatives that support our mission. Key responsibilities: Lead supporter engagement and contact operations: Manage and develop our supporter/customer contact centre, ensuring high-quality service delivery across all supporter channels while monitoring and reporting on KPIs. Manage complaints, compliance and GDPR requests: Oversee supporter complaints and conflict resolution, lead investigations, ensure compliance with fundraising policies and regulations, ... Permanent