Supporter Services Officer

Supporter Services Officer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. About the Role We''re looking for a passionate and organised Supporter Services Officer to join our Fundraising and Marketing team! This is a full time, permanent role based in Birmingham on a hybrid basis. This is a varied and rewarding role where you''ll be the first point of contact for many of our supporters, helping to ensure they feel valued, informed and connected to our work. You''ll handle supporter enquiries, process donations, maintain accurate records, and work closely with colleagues across the organisation to deliver an outstanding supporter experience. Key Responsibilities Delivering Excellent Supporter Care Act as the first point of contact for supporter and customer enquiries via phone, email and post. Deliver a friendly, professional and responsive service to supporters and prospective supporters. Record supporter interactions accurately and ensure enquiries are resolved within agreed timescales. Support colleagues to maintain consistently high standards of supporter care. Gift Processing and Database Management Process donations, direct debits, legacy income, cash and cheque payments accurately and efficiently. Maintain supporter records using Microsoft Dynamics CRM. Support Gift Aid processing and ensure data quality standards are maintained. ..... full job details .....