Supporter Relations Officer

Summary We''re looking for a Supporter Relations Officer to play a vital role in delivering outstanding service and strengthening relationships with supporters, members, and visitors. You''ll focus on responding to complex queries and complaints with professionalism, empathy, and a solutions-focused mindset, acting as a trusted expert across the organisation enhancing supporter experiences. This is an opportunity to make a real impact by shaping how people feel about their interactions and helping to build lasting engagement. What it''s like to work here You''ll be joining a collaborative and purpose-led team within Supporter Services, working closely with colleagues across Membership, Holidays, Communications, Digital, and other specialist teams. We encourage curiosity, shared learning, and continuous improvement, with a strong emphasis on delivering a welcoming and inclusive experience for all. We work together to solve problems, share insights, and support one another in managing a diverse range of supporter needs, ensuring that every perspective is valued and respected. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. We work with suppliers based in Exeter and Liverpool so some travel may be required to these locations from time to time, as well as time spent at National Trust locations. There is flexibility on where you are based at other times. You will be required to work at a National Trust ..... full job details .....